Turnaround

All orders will be shipped within 10 business days Monday - Friday 8am - 5pm. Our candles are hand made and prepped on order, so it takes about a week to get your candle ready.

Carriers

We use the following carriers to deliver our orders:

• FedEx

• USPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

If you want to return an item please email susasdesignandbeauty@gmail.com